Job Title: Training and Technical Support Specialist
Location: Remote/In-Office (Greater New England area)
Travel Requirement: Up to 50% throughout New England
Company: Stiles Company
About Us:
Stiles Company is a dynamic and growing organization committed to delivering top-quality products and services to our clients. We pride ourselves on our customer-first approach and are seeking a Training and Technical Support Specialist to join our team and help us maintain strong client relationships through expert technical support.
Position Summary:
We are looking for a resourceful and computer-savvy Technical Support Specialist to provide technical assistance, customer training, and troubleshooting for our clients. The ideal candidate will have a solid understanding of Microsoft Excel, general computer systems, and a working knowledge of programming concepts. In addition to supporting and resolving client issues, this role plays a critical part in onboarding and educating customers by delivering hands-on training sessions—both remotely and on-site—ensuring effective and confident use of our software and products. This position offers flexibility with remote or in-office work and includes car travel throughout the New England region to support client installations, training, and troubleshooting.
Key Responsibilities:
- Provide technical support via phone, email, remote access, and in-person visits.
- Assist customers and team members with issues related to software, hardware, and system usage.
- Travel to client sites (up to 50% of the time, via car) throughout New England to provide on-site support and training.
- Use Microsoft Excel and other tools to analyze data, generate reports, and develop solutions.
- Collaborate with internal teams to identify and resolve recurring technical issues.
- Document customer interactions, support activities, and solutions.
- Contribute to the development of user manuals, training materials, and support documentation.
Required Qualifications:
- Strong knowledge of Microsoft Excel (including formulas, pivot tables, and data analysis tools).
- General understanding of computer programming and IT systems.
- Excellent communication and interpersonal skills.
- Demonstrates patience and empathy when addressing challenges, ensuring thoughtful and supportive interactions with clients and team members.
- Utilizes creative problem-solving skills to diagnose and resolve technical issues efficiently, even when faced with unfamiliar or complex scenarios.
- Ability to manage time effectively and prioritize tasks.
- Willingness to travel frequently within New England (valid driver’s license required).
- Self-motivated and comfortable working independently or in a team.
Preferred Qualifications
- Experience with software support or help desk environments
- Understanding of utility billing processes and interfaces
- Prior experience in a field-based or customer-facing technical role
- Familiarity with scripting languages (e.g. Python, VBA, or similar)
What We Offer:
- Competitive salary and benefits package.
- Flexible work environment (remote or in-office).
- Mileage and travel reimbursement.
- Opportunity for professional growth in a supportive, team-oriented culture.